Return & Refund Policy

At Moortikar, every product is handcrafted by skilled artisans and undergoes quality inspection before dispatch. As our products are made from natural stone and marble, each piece carries unique characteristics that make it one of a kind.

We strive to ensure complete customer satisfaction. However, if you experience an issue with your order, please review the policy below.

Return Eligibility

A return request must be submitted within 48 hours of delivery.

Returns may be considered in the following situations:

Product received in a damaged condition during transit.
Incorrect product received.
Significant manufacturing defect affecting the usability of the product.
Missing parts or components that were included in the original order.

To be eligible for a return, the product must:

Remain unused and uninstalled.
Be returned with its original packaging wherever possible.
Be accompanied by proof of purchase and supporting photographs or videos.

Products Not Eligible for Return

Customized, personalized, or made-to-order products.
Products approved by the customer before dispatch.
Natural variations in marble, stone texture, grains, veining, or color shades.
Minor variations in dimensions due to handmade craftsmanship.
Damage caused after delivery due to mishandling, improper installation, accidents, or negligence.
Products returned without sufficient evidence of damage or defect.

Damaged Delivery Claims

We strongly recommend recording an unboxing video when receiving your order. If your shipment arrives damaged:

Take clear photographs of the outer packaging and product.
Record an unboxing video showing the condition of the package.
Contact our support team within 48 hours of delivery.
Do not discard the packaging materials until the claim has been reviewed.

Claims submitted without adequate evidence may not qualify for replacement or refund.

Return Review Process

Once a return request is received, our team will review the submitted information. Additional photographs or videos may be requested if necessary. After verification, instructions for return shipment or replacement will be provided.

Approval of a return request remains at the sole discretion of Moortikar after inspection and evaluation.

Replacement Policy

Where possible, we prefer to replace damaged or incorrect products rather than issue refunds. Replacement products will be dispatched after the original item has been reviewed and approved under our return guidelines.

Refund Policy

Approved refunds will be processed once the returned product has been received and inspected. Refunds will be issued through the original payment method used during purchase. Processing times may vary depending on the payment provider, but approved refunds are generally initiated within 7–10 business days after final inspection.

Shipping Charges

Original shipping charges are non-refundable unless the error occurred on our part. Return shipping costs may be covered by Moortikar in cases of verified transit damage, manufacturing defects, or incorrect shipments. In all other approved cases, return shipping expenses are the responsibility of the customer.

Order Cancellation

Orders may be cancelled before production or dispatch begins. Customized and made-to-order products cannot be cancelled once production has started, as these items are created specifically for the customer.

Need Assistance?

For any concerns regarding returns, replacements, or refunds, please contact our support team with your order details. We will make every reasonable effort to resolve the matter promptly and fairly. Thank you for choosing Moortikar and supporting traditional Indian craftsmanship.