Shipping Policy

At Moortikar, every product is handcrafted with care and deserves the same level of attention during transit. Whether your order is being delivered within India or overseas, we work with trusted logistics partners to ensure safe and timely delivery.

Order Processing

Orders are processed after confirmation of payment and order details.
Customized or made-to-order products may require additional production time before dispatch.
Once your order is ready, our team will initiate the shipping process and provide shipment details.

Packaging Standards

Marble products require specialized handling due to their weight and delicate craftsmanship.
Products are packed using protective cushioning materials to minimize movement during transit.
Large or high-value items may be secured in reinforced wooden crates for additional protection.
Every shipment undergoes quality inspection before dispatch.

Domestic Shipping (Within India)

We offer door-to-door delivery services across India through our reliable shipping and logistics partners. Delivery timelines vary depending on the product size, destination, and accessibility of the delivery location. Remote locations may require additional transit time. Customers will receive shipment details once the order has been dispatched.

International Shipping

Moortikar ships products worldwide through internationally recognized carriers including FedEx, UPS, and other approved logistics partners.

Air Freight

Suitable for most marble idols, décor items, and smaller consignments.
Estimated transit time: 4–5 business days after dispatch.
Faster delivery with end-to-end tracking.

Sea Freight

Recommended for large temples, heavy sculptures, and bulk orders.
Estimated transit time: 30–45 days depending on destination and customs procedures.
Economical option for oversized shipments.

Tracking Your Order

As soon as your order leaves our workshop, tracking information will be shared via email, WhatsApp, or other available communication channels. Tracking updates may take a short time to become active after dispatch.

Customs, Duties & Taxes

For international shipments, customs duties, import taxes, VAT, GST, handling charges, or any destination-country fees are not included in the product or shipping charges unless specifically stated. These charges are determined by the customs authorities of the destination country and must be paid by the recipient where applicable.

Delivery Timelines

The estimated delivery times provided are guidelines only and may vary due to factors beyond our control, including:

Customs clearance procedures
Weather conditions
Transportation disruptions
Public holidays
Port or airport congestion
Local regulations and inspections

Receiving Your Shipment

Inspect the package before accepting delivery.
Record an unboxing video while opening the package.
Check the product carefully for any visible damage.
Retain all packaging materials until the inspection is complete.

Damaged or Lost Shipments

In the rare event that a shipment arrives damaged or appears to be lost during transit, notify us within 24 hours of delivery and share clear photographs and videos of the product, packaging, and shipping labels. Our team will review the matter and assist with the appropriate resolution process.

Shipping Restrictions

Certain countries may have import restrictions, customs regulations, or limitations on specific products. Customers are responsible for ensuring that imported products comply with local regulations in their country.

Need Assistance?

If you have questions regarding shipping methods, delivery estimates, international freight options, customs requirements, or special handling requests, our support team will be happy to assist you before placing your order. Thank you for choosing Moortikar. We are committed to delivering your handcrafted marble creations safely from our workshop to your doorstep, wherever you are in the world.